iCloud Reviews
iCloud Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iCloud has a 3.2 star rating from 127 reviews; 56% would likely recommend. Consumers are mostly neutral with mixed iCloud reviews and varied sentiment about subscriptions and billing.
Key Takeaways for Future Customers
- Expect medium price level and emphasis on Website and Privacy and Data Security.
- Have payment info ready; many contact issues relate to billing and subscriptions.
- Contact agents for account recovery; some reviewers praised helpful representatives.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing confusion, unexplained charges, and refund requests.
- Reports of account lockouts, lost backups and data loss, and suspected scam messages.
- Difficulty reaching live customer service and problems updating payment methods.
Positive Feedback
Reviewers value storage, privacy, and some agents provided outstanding, helpful support resolving issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
iCloud has a 3.2 star rating from 127 reviews; 56% would likely recommend. Consumers are mostly neutral with mixed iCloud reviews and varied sentiment about subscriptions and billing.
Key Takeaways for Future Customers
- Expect medium price level and emphasis on Website and Privacy and Data Security.
- Have payment info ready; many contact issues relate to billing and subscriptions.
- Contact agents for account recovery; some reviewers praised helpful representatives.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing confusion, unexplained charges, and refund requests.
- Reports of account lockouts, lost backups and data loss, and suspected scam messages.
- Difficulty reaching live customer service and problems updating payment methods.
Positive Feedback
Reviewers value storage, privacy, and some agents provided outstanding, helpful support resolving issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Issue with billing
The reviewer tried to contact the company before posting this review.
Im happy with the assistance I received I had gotten so frustrated but The young lady I spoke with assistant me and made me feel much better issue resolved.
User's recommendation: Ask questions make sure you give them all information needed.
Fort Lauderdale, Florida
Stop sending me iCloud account bills
The reviewer tried to contact the company before posting this review.
Pissed 
I don't have a iCloud account , Please stop sending me this
Thank You
my email is
grantjanet74@***.com
Preferred solution: Apology
Pewaukee, Wisconsin
Got scammed
The reviewer tried to contact the company before posting this review.
Got scammed out of $25 and wanted to report the iCloud that scammed me and trying to see if I can retrieve my money back somehow.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgusting service no help at all
The reviewer tried to contact the company before posting this review.
Lady was very unacceptable and rude I wanted to use my credit card information over the phone and she would not do it I couldn’t remember my password and tried to change it but it kept telling me to wait 1 hour I’m 73 years old and I’m not tech savy do do this they made it very difficult so the hec. With them they lost my money disgraceful to say the least just to try and change my credit card information disgusting guess they don’t want peoples business if it’s that difficult.
Need to update my credit card but having a lot of trouble trying to do so. Sick and tired of trying to reset my password.
I have to wait 1 hour; this is unacceptable to me. I'm old, 73, and not tech-savvy.
- Not reliable
Preferred solution: I want to change my credit card over the phone not on line
User's recommendation: I wouldn’t recommend you to anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sarnia, Ontario
Apple ICloud drive has lost 9.5 years...
The reviewer tried to contact the company before posting this review.
- - Lost 9.5 years of iCloud Drive photos from 2016 to 2026.
- - Case ID 200001****5762; over an hour with support; request: free iCloud Drive for 24 months.
Apple iCloud Drive has lost 9.5 years of my photos 2016/7/8/9/20/21/22/23/24 and July 2025 to Jan 2026. I was with Apple technical support yesterday, Case ID 200001****5762, for over one hour.
They do not know how it happened. We purchased 3 Apple iPhones in 2014, agreement numbers 970000****81426/32/34, an iPad in Dec 2013, order number W27911****, a MacBook Pro laptop 2015, order number W53515****, and an Apple MacBook Air Best Buy, order number BBY01-7930****4627, and subsequently one iPad Pro in 2023, serial number F8QGh08YKD6J, 2 additional iPhones, serial number L7DY1CC7N5, and serial number FK1XC0C9KPHC. I have been a paid subscriber of iCloud Drive for several years now for 200GB.
Based on this traumatic experience, I request Apple to provide me FREE iCloud Drive service for the next 24 months. My loss is irreparable.
- No comment
- No comment
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: ICloud backup
The reviewer tried to contact the company before posting this review.
I keep getting a message that all my files will be lost unless I call a phone number. I have plenty of storage. Could this be a scammer?
- Storage of pictures
Preferred solution: Make sure my iCloud backup and files are not cancelled and lose my pictures
San Francisco, California
Resolved: I paid you guys
The reviewer tried to contact the company before posting this review.
No, I gave them my Visa card information, and I guess they took it. Then they asked if I wanted to pay $35 for a year.
I said no; I already paid $1.99 for storage.
What are you guys trying to pull? Then you guys have 14 different numbers to call from.
Preferred solution: Fix my storage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKeep sending me text about my iCloud
Continue to send text about deleting my I cloud storage account but no one answered unprofessionally
- Professional
- Not speaking to someone
Preferred solution: Talk to a representative
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSecurity
Trying to update my payment for cloud storage, but Im not sure which one is a secured line and I dont want to send for my iPhone on the cloud storage to just anybody because I have been scammed
Preferred solution: I would like to figure out how to send funds to update my cloud storage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cairo, Cairo
Couldn’t restore iPhone backup after setup
The reviewer tried to contact the company before posting this review.
- - Data recovery failed; no backup.
- - Device stolen in Nov 2025; last backup Oct 2025.
- - iCloud restore asked for the old device passcode; no backup.
I bought a new phone and I can't recover the data from my old phone; it says there is no data. My phone was stolen in November 2025, and I think my last backup was in Oct 2025.
I chose restore from iCloud and selected my old phone, which was an iPhone 15 Pro Max, and it asked for that phone's passcode. I entered it, and after a while it showed a message that there was no data backup.
User's recommendation: I choose restore from i cloud and choose my old phone I was 15 pro max and asking for this phone passcode I but it and after while massaging that no data backup
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo pay bill if there is one
Need phone number to customer service or billing! Guess you dont want to get paid or like Apple told me your emails are a scam
Preferred solution: Why am I getting all these messages to pay a bill when Apple sad the text from Cloud are scam
Denver, Colorado
Possible scam subscription temp. Suspended
Do not know if I have a current subscription or what I received is a scam.
Can I talk to a person?
Please call.
Miami, Florida
Update credit card number
My credit card was changed I need to update my credit card number with you I want to be charged to this new credit card.
Preferred solution: Restore my cloud account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glenns Ferry, Idaho
Pissed customer
Can't call! Says press 5 all others go on line so press 5 and it tells you to go online.
Talk Talk about 0 customer service there.
Yeah I am a pissed customer. Don't get cloud storage!
- You get jammed and your video stops recording allows access to your home
Preferred solution: Off cloud storage
User's recommendation: Don't get cloud storage
Salem, Indiana
To protect my cloud storage, I messed up when I went to pay for it
I do not wanna lose my cloud storage I typed in my first credit card it said that you didnt recognize that card which was a Discover card then I typed in my Capital One card and I messed up again Im not computer savvy. Please help me I dont want to lose my cloud storage.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Citrus Heights, California
Wish to get reinstated I need to pay & set auto pay
The reviewer tried to contact the company before posting this review.
You have not gotten paid because my accounts savings, checking, debit all got hacked been a mess since June 1st my retirement & social security deposits all stopped I can now pay but when I tried they had a price 40.00+when I was only paying 1.99 or
Brands Related to iCloud
Apple
“I havent received any solution yet and seriously Im not happy because this is going over one week now no...“
Apple Pay
“I think it should always be a plan b because you might be somewhere out of town and don't have any extra...“
Apple TV Plus
“Call Transcript: Apple Support Automated Voice: Thank you for calling Apple Support. Your call may be...“
Beats Electronics
“I used my headphones for two years and after two years, it just stopped charging. When I went to go call...“
Companies Similar to iCloud
Dropbox
“6/29/26 received notice that our dropbox was almost full. 8/18/26 deleted files and received a notice...“
Readdle
“The company was very quick to investigate and explain why I was charge again, they quickly refunded the...“
Google Cloud
“All my money from all the games and apps I wasn't getting because for years my account legal name was...“
Cloud Software Group
“was not settle do not have account with you, you keep sending message to pay my account and i do not...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation